Salon Policies

We have an awesome team of color and balayage specialists as well as a stylist team to bring your hair goals to life. 

We want to give women actually wearable hair, inspired by our real clients. Not contrived forecasted trends, We listen and give you hair that works fo you.

If you feel like you want to make an appointment or have a chat, we offer consultations prior to your appointment. Book a consultation here. For more hair inspiration and to see whats going on with us at the moment check out our Instagram @theshearstylesalon and Hair Blog.

If after your appointment you are not satisfied with your service, we ask you to please contact the salon within 5 days of that service. We would like every opportunity to meet and exceed your expectations, as we value you as a client. If you have simply changed your mind or if you return after the 5 days, normal charges will apply. If you have altered or attempted to alter a hair color or cut yourself or by a third party this guarantee becomes null and void. We reserve the right to refuse service. No refunds on services rendered.

Deposits

Deposits are required to secure each booking. Deposits must be paid and VERIFIED prior to appointment date. Rescheduling must be done 48 hours before appointment date. If appointment is canceled or rescheduled after the 48 hour time period, deposit is forfeited and a new deposit will be required to book another appointment.

No Shows

In the event you do not show up to your appointment, you will lose deposit paid to secure the appointment and you will be required to give a deposit for your next appointment. If you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments.

Personal Belongings

While The Shear Style Salon team will always endeavour to keep your personal belongings safe and undamaged we cannot except any responsibility for loss or damage of your personal possessions while on the premises. We do take every precaution possible to protect your clothes from color but we would advise you to wear something appropriate to avoid disappointment. High necklines and collars are best avoided.

Extra Long & Thick Hair

We kindly ask that you let us know at the time of booking your appointment if you are a real life mermaid and have extra long hair or thick hair as we may need to book extra time on to your appointment to achieve your desired look. If you do not tell us and our standard appointment time is not long enough we will have no choice but to reschedule your appointment and you will lose any deposit paid.

Please be aware that there is an extra charge for long / thick hair. This is purely because we have to book out more time and use extra product in the hair. 

Lateness Policy

If for any reason you are running late to your appointment please call us on 916.396.1099.

We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Lateness of 10 minutes or more may require rescheduling your appointment for another day and the loss of your deposit.